Hello
Thanks for posting your query at DoctorSpring.com
I have gone through your quesdtion in detail and I can understand what you are going through.
Its very unfortunate that such an incident has happened with you. I understand that the doctor who was supposed to visit has not visited you, but there could be some other reasons as well. You can probably call up again and speak to him.
Regarding the medical records, yes the medical records are an open document and is visible to all the doctors whome you consent to get shown to. Legally the doctor who has noted the negative comment, can do so what he has done. But humanly, if there is a doubt he could have avoided making the note. But as I said, legally he is not wrong.
The pharmacist who had apologized to you, you can get a written apology from him and keep it wioth yourself as a proof for further consultation. One of my known patients had done the same and she somehow managed well with most of the consultations.
Hope this helps.
If you have further query, do let me know.
Kind regards,
Dr. Srikanth Reddy