DoctorSpring.com is a simple and secure online service to get medically accurate and detailed answers, recommendations and information on your or your dear ones’ health issues from experienced and board-certified Doctors. We have over 200 Doctors in 40+ specialties.

Our doctors help thousands of users each month with information and advice on disease diagnosis, treatment options, and next best steps. However complex the health issue, our experienced Doctors will be able to help you make informed medical decisions.

• Ask a Doctor – Answers from experienced Family Physicians/General Practitioners on general health issues.
• Consult a Specialist – Detailed answers from Specialist Doctors on health issues requiring attention from specialists. You could either choose the specialty of the consulting Doctor or our in-house physician team selects the specialty and the Doctor therein as per the nature of your query.
• Family and Friends Unlimited consult plans – Another first, the plans offer you 24x7x365 and unlimited answers with experienced Doctors. Instead of paying a fee per consult, by subscribing to a monthly subscription you can ask unlimited questions to any specialist for a discounted monthly fee. These plans are especially valuable for day to day medical queries for families and the elderly. Please note, you could consult 2 specialists each month with unlimited queries. The subscriptions can be canceled any time after the minimum duration of 2 months.

Please click here to initiate your consult.

The consultations comprise of:

• Personalized answers, opinions, recommendations, advice, latest medical information by specialist MDs on all health issues i.e. disease diagnosis, disease condition, and treatment options.
• Opinions on your symptoms, lab tests, MRI/CT/USG Scans, and other investigations.
• The best course of action, help you understand your medical condition, points of discussion with your local specialists and second opinions.

I have a complex medical case and I would need consultations from multiple specialists. How can you help me?

In the case of complex cases requiring multiple specialist consultations, we form an exclusive medical board for you. This board of Doctors is coordinated by an Internal Medicine specialist. Depending on the number of specializations, you will be asked to make multiple payments of the specialist fee. Please contact us at [email protected] and our in-house physicians would address your needs.

Being an online service and as per our terms of service we won’t be able to help you with :

• Medico-legal opinions.
• Emergency Medical advice or services or treatment.
• Prescription - Our Doctors would recommend you medications from their experience of treating similar patients. These recommendations could be discussed with your local specialist or you could get a prescription after discussion with your local GP.
• Diagnosis, Treatment - While the Doctors help you with information on both diagnosis and treatment, the consultation is for information purposes only and is to be acted upon only in consultation with your local treating Doctor. It is up to you or the patient to act on the information. It is NOT a substitute for a physical consultation with a doctor or for hospital services. The information is also provided as per the information shared by you and within the constraints of online consultation.
• Instant Online Doctor chat – DoctorSpring is not a platform for online Doctor Chat. All our specialists are experienced Doctors with busy private practices. When it comes to a compromise, we feel in-depth, accurate and relevant replies from experienced and expert and practicing Doctors are significantly more important than quicker, possibly incomplete and inaccurate information. So although the specialists try to answer as soon as possible, as you may understand, it is impractical for such specialists to be online all the time or for them to be available for online chat.

• To start with, you would submit your questions, medical history and any information you would like to share with the Doctor. You are also needed to provide an email id to intimate you when the consult is replied by the MD. You can also edit the consult, add more info later. You could also upload images, reports, scans etc. For more than 5 files or those which are larger than 20mb, you could either email us or share them via file sharing services like Dropbox, Google Drive and include a link in your consultations.
• Next, you are provided an option to choose the specialty of the Doctor (optional, our in-house physician team takes care of this too) and choose the service - a one-time consult or a subscription.
• Once the Doctor replies to your consult, it is peer-reviewed by the quality assurance team for depth, scientific accuracy, and patient satisfaction. Response time varies from 2-6 hours for general queries; while 99% of the consuls requiring specialist opinions are replied within 24 hours. We take the greatest pride in patient-satisfaction and can assure you that your patience for replies would be worth it.
• You will be intimated by email once the reply is available in your account at DoctorSpring.com. You can then review the response and ask free follow-up queries to the Doctor if you have any further queries. You could also share reports, pictures, investigations, etc. The consult is like to and fro email conversation with an expert at your leisure – all your queries are addressed to your satisfaction in a timely manner.
• Once you are satisfied with the answers, you could close the consult and provide your feedback about the Doctor. Your consult will remain open for 1 month. We would happily oblige to extend the number of follow-ups or duration of consultation if you needed more time to get investigations or if your follow-ups were used for sharing information.

Click here to start your online consultation with Doctors.

All our Doctors are Board certified and credentialed Specialists or Family Physicians in their respective country/state. Along with qualifying degrees - experience, research, and track-record of practice are taken into account before a doctor is credentialed with DoctorSpring and is given privileges to answer paid queries.

The short answer is - the Doctor who is immediately available in the specialization most suitable to answer your query. All answers and reports will have the Consulting Doctor’s name and designation appended.

This restriction is to make sure that you get a guaranteed and quick reply. MDs are busy and their schedules are many times unpredictable. That’s the way they work! Also, many of our Doctors handle academic and research work in addition to their clinical practice. So in order to make sure that your consult is immediately attended we have devised an automated system, where your consult is directed to an MD who specializes in the area of your query and is also currently available. The profiles of all the available MDs are available on Our Doctors page.

Please note that all our Doctors are certified and credentialed medical practitioners with the license to practice in their own country/state. Along with qualifying degrees - experience, research, practice track-record are taken into account before a doctor is credentialed with DoctorSpring and given privileges to answer paid queries. You can review the profiles and specialties of Doctors Here.

We recommend starting with the issue that is worrying you and how it is affecting you. To answer your questions following information would help the Doctors:

• What is your medical problem?
• Description of symptoms and time when you felt well.
• How did you notice the problem? Did the problem manifest gradually or suddenly? Has it gotten better or worse? Does anything make it better or worse?
• Your medical history or family history with respect to the problem
• Present medication, if any.
• Pictures of affected area, investigations or reports, if applicable.
• Recommendations by treating physician i.e. treatment plan or suggestions by any physician you might have consulted before.

No, you need to upload the files only if you have them handy and applicable in your case. You also have the option to upload/email files at any stage while the consultation is active.

We understand that the best way to address your health concern is to do it at your convenience. Your conversation is with the Doctor is like to and fro emails until you have all the answers. You can ask free follow-up questions and also add more details or upload files after the doctor has replied. Simply put we pay to Doctors for all your follow-ups and your consult remains open for 1 month.

In general, our Doctors try to reply as soon as possible. Response time varies from 2-6 hours for general queries; while 99% of the consuls requiring specialist opinions are replied within 24 hours. We take the greatest pride in patient-satisfaction and can assure you that your patience for replies would be worth it. You will always receive intimation by email when you get a reply.

We take pride in the fact that all our specialists are experienced Doctors with busy private practices –their experience and expertise puts them in a position to help you best. When it comes to a compromise, we feel in-depth, accurate and relevant replies from experienced and expert Doctors are significantly more important than quicker, possibly incomplete and inaccurate information. So although the specialists try to answer as soon as possible, as you may understand, it is impractical for such specialists to be online all the time or for them to be available for online chat.

You will receive an email from the payment gateway (i.e. PayPal or Stripe) once you make the payment. You will also receive an email from us by confirming the consult. On your dashboard at DoctorSpring.com, the consult status will be marked as ‘Awaiting Answer’.

This happens if the payment gateway didn’t redirect you properly to our site or due to a glitch in notifying us of payment. Please drop us an email and our support staff will take care of it. In case you are not sure, please make another payment - we will refund any duplicates.

Please go to a detail view of your consult. At the bottom of the page, you are provided with an option to edit the consult or ask a follow-up question. You can add more details or upload files from here.

There is a limit of 5 files, up to 20mb each for every consult. If you would like to share more files, please contact us at [email protected] with reference to your consult. Our In-house physicians would take care of it.

DoctorSpring is designed to support your health decisions and your choices. In case of a conflict of opinion, we suggest to discuss the matter with your treating physician and decide accordingly. In all cases, we recommend following the advice of your treating Physician, as he/she/they can observe you physically and is/are in the best position to understand your case. Under any circumstances, the information interpreted from the site and from the consultations should be put to use only after consulting your local healthcare provider.

This is completely up to you. If your Doctor is comfortable with this idea of online opinions and consultations we encourage you to share the details with your Doctor. Please note the services are decided to support the health decisions and choices you make but in all circumstances, it is only up to you to make the final decision. What we can do is help you find good health information and connect with doctors for in-person information.

We encourage patients to consult their healthcare provider or physician before putting to use any information gained during the consultation via the website or on the website.

Don’t worry. We assure you that this has never happened and will never happen at Doctorspring.com. But in the rare case of any technical problem or server issues, we will immediately refund all your money.

We have a Quality Assurance team which objectively audits all consultations for depth, scientific accuracy, and patient satisfaction. Thus it would be a rarity if your expectations are not met.

Please note the Doctors try to address all your queries in a detailed and easy to understand manner. But sometimes, it may so happen that the first response by Doctor may not have addressed all your queries or might have left some scope for further questions. So we provide you with free follow-up queries to make sure you are completely satisfied and derive the best value out of your consult. We assure you 100% satisfaction.

And still, in the least case if you are not satisfied with the answers and if our quality team recommends, we have the option to change the consulting Doctor.

We offer a full refund if you are not satisfied with our service. Please drop in an email within 7 days of asking your question at [email protected] with your feedback. In case you are seeking a refund, please don’t ask any follow-up queries.

We accept Visa, MasterCard, Discover, American Express, and PayPal in US Dollars. We use Secure PayPal payment gateway and Stripe so your information is secure.

We follow industry standard security practices and absolutely none of your personal information (email, personally identifiable information, uploads) is shared with anyone.

For the benefit of other users, generally, all consults are made public once they are closed. Please note, however, none of your personal data and uploads, if any are shared. These are in fact periodically deleted by us. By reading the public consults, no one will find your identity – it will just help others with similar medical queries and helps us demonstrate our services. We encourage you to not share any personally identifiable information in your consults. In any case, before making public any consult, we try to ensure all consults are proofread and don’t have any personal information.

If you still don’t want us to share any information, please make a note in your consult and we will not publish it. Or you could email us at [email protected] and we will take care not to publish your consults.

To answer your queries, the Medical Expert is solely dependent on the information provided by you. While DoctorSpring is an honest attempt to provide access to the best possible medical information to the patient, the Medical Experts will not be examining you physically and thus may not have the benefit of information that would be obtained by examining you in person, observing your physical condition and by going through your complete medical records.

To reduce the risk of this limitation, DoctorSpring strongly recommends you to be in touch with an on-ground physician and share the DoctorSpring opinion with him/her.

You can find the terms and conditions here and our privacy policy here. Only if you agree with all the terms and conditions you can proceed with the consultations and our services.

Your email is solely utilized to intimate you when your consult is replied by the Doctor. It is not shared with anyone, under any circumstances.

Your consults are available in your dashboard at DoctorSpring.com. You would also be provided with a direct link to the consult along with all email intimations.

You consult is made available in the secure DoctorSpring dashboard/account. You could review the replies by Doctors, ask follow-up queries, change password, and delete your account from there.

The option to login is available at the top right side of the website. When you register for the site, a temporary password is sent to you in a welcome email. You could change the password by following the link provided therein the email or by going to the Account Settings tab available in your Dashboard. If you forget the password, you can reset it by clicking on forgot password links in the login form.

Please make sure you are entering the email with which you registered at DoctorSpring. If you think you might have forgotten the password, you can reset it by clicking on forgot password link. If you are still unable to login due to any reason, please contact us at [email protected].

Please email us at [email protected]. We generally reply within minutes.